Last Updated: August 1 2026

Welcome to The Nightmare Realm. By purchasing tickets through this website or attending the event, you agree to be bound by the following Terms & Conditions.

1. Merchant Information

This website is operated by The Nightmare Realm UK Ltd, trading as The Nightmare Realm.

Company Registration Number: 17334648
Registered Office: PO 20 Wenlock Road, London, England, N1 7GU
Email: info@thenightmarerealm.co.uk

2. Ticket Purchases

Tickets for The Nightmare Realm are available to purchase securely through our official website.

All ticket prices are displayed at the time of booking. A booking fee may apply to cover third-party ticketing services.

3. Ticket Delivery

All tickets are issued electronically and will be delivered to the email address provided during checkout.

Customers are responsible for ensuring that their email address is entered correctly when making a booking.

No physical tickets are issued or posted.

4. Booking Changes

Subject to availability, bookings may be transferred to an alternative date or time up to 24 hours before your scheduled visit.

Requests made within 24 hours of your booking cannot be guaranteed.

5. Refund Policy

Tickets are non-refundable except where required by applicable consumer protection legislation.

Should The Nightmare Realm cancel an event, customers will be offered an alternative date or, where appropriate, a full refund.

6. Admission

The Nightmare Realm reserves the right to refuse admission or remove any guest whose behaviour is considered unsafe, abusive, disruptive, or who fails to comply with these Terms & Conditions or staff instructions.

Guests who are refused admission or removed from the event for these reasons will not be entitled to a refund.

Guests who appear to be under the influence of alcohol or drugs will not be admitted.

7. Photography and Recording

Photography, filming and audio recording are strictly prohibited inside all scare experiences.

Photography is permitted only within designated areas of the event where authorised by staff.

8. Intellectual Property

The Nightmare Realm owns all intellectual property rights relating to this website and its original creative works, including but not limited to logos, characters, storylines, artwork, photography, videos, costumes, masks, sets, props and branding.

No material may be copied, reproduced, distributed or used without prior written permission from The Nightmare Realm Ltd.

9. Privacy

The Nightmare Realm Ltd is committed to protecting your privacy. Please refer to our Privacy Policy for full details regarding the collection, storage and processing of your personal information.

EVENT WARNINGS

The Nightmare Realm is an immersive theatrical horror experience featuring live performers, theatrical storytelling, cinematic special effects and intense scare moments.

Age Restrictions

The Nightmare Realm is intended for adults and teenagers. The experience is not recommended for children under 13 years of age. Younger teenagers should be accompanied by a responsible adult where appropriate.

Health and Safety

This experience contains strobe lighting, loud sound effects, smoke and fog, low lighting, tight spaces, indoor and outdoor environments, hydraulic effects and intense scare moments.

The experience is not recommended for guests who are pregnant or who suffer from heart conditions, epilepsy, claustrophobia, severe anxiety or any medical condition that may be aggravated by participation.

Guest Conduct

For the safety of guests and performers:

• Do not touch performers.
• Do not touch scenery or props.
• Do not run.
• Do not push or intentionally make contact with other guests.
• Smoking and vaping are prohibited within the attraction.
• Photography and filming inside the scare experiences is strictly prohibited.

Failure to comply with these rules may result in immediate removal from the event without refund.

CCTV

The venue is monitored by CCTV and security personnel to help ensure the safety of guests, performers and staff.

Assumption of Risk

By entering The Nightmare Realm, guests acknowledge that they are voluntarily participating in an immersive theatrical horror experience and accept the inherent risks associated with live performance and scare attractions.

Liability

Whilst every reasonable precaution has been taken to provide a safe experience, guests enter at their own risk. The Nightmare Realm Ltd shall not be liable for injury, loss or damage arising from failure to follow staff instructions, reckless behaviour or misuse of the attraction, except where liability cannot be excluded by law.