This website is operated by The Nightmare Realm UK Ltd (“The Nightmare Realm”, “we”, “our” or “us”).

Company Registration Number: 17334648
Registered Office: PO 20 Wenlock Road, London, England, N1 7GU
Email: info@thenightmarerealm.co.uk

The Nightmare Realm UK Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

We may collect personal information when you:

• Purchase tickets through our website.
• Enter competitions or promotions.
• Subscribe to our mailing list.
• Contact us via email, social media or our website.
• Complete online forms.

This information may include:

• Name
• Email address
• Telephone number
• Billing address
• Booking information
• Competition entries

Payment card information is processed securely by our authorised payment provider and is never stored by The Nightmare Realm Ltd.

How We Use Your Information

Your information may be used to:

• Process and manage ticket bookings.
• Deliver electronic tickets.
• Send booking confirmations and event reminders.
• Notify you of important event updates or cancellations.
• Respond to customer enquiries.
• Administer competitions or promotional offers.
• Improve our website and customer experience.
• Send marketing communications where you have chosen to receive them.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Our website uses secure encryption where appropriate. While we make every effort to protect your information, no method of transmitting data over the internet can be guaranteed to be completely secure.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic and help us understand how visitors use our website.

For more information, please refer to our Cookie Policy.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

• Payment providers
• Ticketing providers
• Email communication providers
• Website hosting providers
• Analytics providers

All third-party providers are required to process your information securely and only for the purposes for which it has been supplied.

Third-Party Websites

Our website may contain links to external websites. These websites operate independently and have their own privacy policies. The Nightmare Realm Ltd accepts no responsibility for the privacy practices or content of external websites.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or where required by law.

Marketing preferences will be updated promptly if you unsubscribe from our mailing list.

Your Rights

Under applicable data protection legislation, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications.
• Request a copy of your personal information.

To exercise any of these rights, please contact us at info@thenightmarerealm.ie.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be published on this page.